We are My Travel Store, a company registered in England and Wales under company number 0000 and registered address at  (“we”, “us” and “our”). References to “you” and “your” in these Booking T&Cs means all persons named on your booking (including anyone who is added or substituted at a later date). These booking terms and conditions (the “T&Cs”) describe the terms on which we will arrange the travel services you booked on our website, including your flight, accommodation, transfer, excursion, ticket or other travel requirements (the “Services”). References to “Supplier” means the third-party supplier of the Services and references to “agent” means disclosed agent, undisclosed agent or independent intermediary as applicable.

When booking through us, you are either booking (i) a “single-Service” (where you book a single individual Service e.g. accommodation only or flight only) or (ii) a “Package Holiday”, which is either a ‘single package’ (where the cost of your flight and hotel are displayed as a single price), or a ‘multi-contract package’ (that includes a flight and the cost of each Service booked is displayed) within the meaning of the term ‘package’ in the Package Travel and Linked Services Regulations 2018 (“PTRs”). The PTR’s require us, as the package organiser, to assist you in certain situations. Our responsibilities are set out in these T&Cs. A Package is a combination of at least two different types of the following Services for the same trip where your contract is with each Supplier of the individual Services: (a) transport (e.g. a flight, coach or train but not transfers from an airport); (b) accommodation (e.g. a hotel, villa or apartment); (c) car rental; or (d) an essential tourist Service. Tourist Services are services which are not intrinsically part of the carriage of passengers, accommodation or the rental of motor vehicles or certain motorcycles, e.g. admission to concerts, sport events, excursions or event parks, guided tours, ski passes and rental of sports equipment such as skiing equipment, or spa treatments. An “essential tourist Service” is a tourist Service that is a significant part of your holiday because of its value (at least 25% of the total) or because it is an essential part of your trip. If you add an essential tourist Service to any of the other Services mentioned in (a) – (c) after the first Service has started, then this will not be part of a Package Holiday, e.g. if you book a tourist Service after your arrival at your hotel.

You will benefit from all EU rights applying to packages under the PTRs. We are responsible for the proper performance of the Package Holiday. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the Package Holiday, to ensure your repatriation if we become insolvent. More information on key rights under the PTRs is available here.

Single Services are not afforded the benefit of the PTRs.

Part A

This section applies to both single Service and Package Holidays save for exclusions to single Services as set out in Part B of these T&C’s.

1. YOUR CONTRACT

1. We are the package organiser in respect of your booking. Our responsibilities are set out in these T&Cs. When making your booking we will act as your disclosed agent to arrange for you to enter into a contract with the applicable Supplier of the Services, and to agree payment terms between you and the Supplier, as specified on your Booking Confirmation (defined in section 2.1). Your booking through us is subject to these T&Cs and the specific terms and conditions of the relevant Supplier you have chosen to contract with. The applicable Supplier terms and conditions for the Services are set out here. You must read the Supplier terms and conditions applicable to the Services you wish to book and accept them in full prior to making your booking. The Supplier terms and conditions may limit or exclude their liability to you.
2. By making a booking with us, you agree and confirm that:

1. all passenger details on the booking are full and accurate (as stated in the relevant passport);

2. all passengers in your party are UK or Irish residents;

3. you have read all the terms and conditions set out on this website and agree (on behalf of yourself and all other persons named on the booking) to be bound by them and any applicable booking conditions of the Supplier;

4. you have read our privacy policy and consent to our use of personal data in accordance with our privacy policy;

5. you are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

6. the person making the booking is at least 18 years old, and where placing an order for Services with age restrictions, you declare that you and members of your party are of the appropriate age of purchase for those Services, including any specific requirements that your Supplier may have, e.g. in the USA, you usually need to be at least 21 years old to check in at a hotel; and

7. you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

2. BOOKING

1. Your booking is confirmed and a contract between you and us, and a contract between you and the Supplier will only exist when we (or the Supplier) provide you with a booking reference number (“Booking Confirmation”). Please check your Booking Confirmation carefully and report any incorrect or incomplete information to us immediately so that we can try to assist you.

2. Group bookings (a booking of more than 9 people) are not allowed. If you make multiple bookings for the same trip (for example one booking of six people and another booking of four people), it will be considered a group booking and may be cancelled by the Supplier.

3. Unless you have reserved a transfer separately, no flight or accommodation booking includes a transfer. Please ensure that the accommodation you have selected is accessible from the airport you have chosen to fly to.

4. If you advise us of any special requests these are not guaranteed.

5. If you are a United States citizen, tourist travel to Cuba remains prohibited. To travel to Cuba, you must obtain a licence from the US Department of Treasury or your travel must fall into one of the 12 categories of authorised travel.

3. INSURANCE

 We are the owner of or hold a license for all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our site for your personal use only.

You must not modify paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

4. FLIGHTS

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. ACCOMMODATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

6. ACCOMMODATION RATINGS AND STANDARDS

This site contains links to other websites that may either be websites operated by companies or brands which are members of the Fosun group of companies or external websites operated by our selected suppliers or partners or other third party websites. Occasionally as you browse, book travel arrangements or use the functionality on this site we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

7. PASSENGERS WITH REDUCED MOBILITY

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

8. DESCRIPTION OF SERVICES

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Notwithstanding anything to the contrary contained in these terms or on the site, our total liability to you shall not exceed an amount equal to the relevant product purchased from us to which the loss relates.

If you are a business user:

•  We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
•            We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
•  loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
•  any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised.

9. ACCURACY

We try to ensure that all the information and prices on our website or in any advertising material that we publish are accurate, but changes and errors sometimes happen and we may correct prices and other details. You must check the current price and all other details relating to the Services that you wish to book before you make your booking. Where the Service or price has been listed incorrectly and the booking has already been confirmed, we may cancel the booking and refund you.

10. VISA, PASSPORT AND HEALTH REQUIREMENTS

• You must check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies or Consulates and your own doctor as applicable. Requirements change and you must keep yourself updated ahead of departure.
• You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
•  Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
• We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in the Acceptable Use Policy section below.
• You are solely responsible for securing and backing up your content
  11. DATA PROTECTION

1. We will ensure appropriate security measures are in place to protect your personal information. The information you provide to us will only be passed:
2. By making a booking with us you agree to the use and disclosure of the information you provide, including any special (sensitive) categories of information that you give to us, e.g. details of any disabilities, or dietary and religious requirements you may have, for the following purposes: (a) to enable us to process and fulfil your bookings (when it may be transferred abroad or to the Supplier), (b) if you purchase insurance we may process your information and pass it to insurers, (c) for market research and analysis, (d) to avoid fraud and to enable us or our representatives to contact you by letter, telephone or e-mail. You may unsubscribe from further contact at any time by clicking on the relevant link in any emails we send you.
   12. LAW AND JURISDICTION

These T&Cs are governed by English law and the courts of England and Wales will have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

PART B:

This section only applies to single Services. Despite anything to the contrary in Part A, when booking a single Service through us we are not a package organiser in respect of your booking and the benefit of the PTRs shall not apply.

APPLICABLE TERMS

1. When booking a single Service through us these terms in Part B and the terms as set out in Part A shall apply to your booking save that the following terms shall not apply: 15.3, 17.2, 18, 19, 22 and 23.2 – 23.5-.
2. Any reference made to “Package Holiday” in Part A shall be deemed to refer to a “single Service” in the case when you are booking a single Service through us.
   CHANGES AND CANCELLATIONS BY THE SUPPLIER

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also liaise between you and the Supplier in relation to any alternative Services offered by the Supplier, but we will have no further liability to you.

27. LIABILITY TO YOU

As a disclosed agent we accept no responsibility for the acts or omissions of the Supplier or for the Services provided by the Supplier in relation to your single Service.